Business and artificial intelligence solutions

for call centers

VoiceAnalytics

Automated performance management for call centers.
Improve customer experience. Lower costs. At the same time.

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Business and artificial intelligence solutions

Exploit the most advanced technologies to turn your data into information and increase your business profit.

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Research and development

We offer advanced research and development services in the field of artificial intelligence and machine learning.

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Call center services

Consultancy services will increase your Call Center efficiency and optimize business processes.

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  • Services

    Professional IT development, operation, support, HR and project management.

  • Innovative products

    Cloud-based, big data predictive analytics, and speech and data analytics.

  • R&D

    Advanced research and development services in the field of artificial intelligence and machine learning.

VoiceAnalytics

VoiceAnalytics is a cloud-based speech analytics solution for call centres.

It contributes to call centre performance management by providing objective, consistent and valuable information about each call.

The software automatically processes 100% of customer interactions and detects different emotions and speech, music and void periods.

This solution helps to improve customer satisfaction by detecting the displeased, uncertain, disappointed or happy parts of the conversations. It provides statistics that can reveal opportunities to streamline processes, eliminate unnecessary on-hold or void times resulting in lower average call times, better performance and more satisfied customers.

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We have customers all around the world.